What is the PIN when connecting to Computer Bluetooth?
Please enter 0000
What is the PIN when reconnecting to Android App Patient Privacy
1111
What is “no more valid license” error?
The software originally creates a license key for the database during first time installation. This key includes info from the computer IP address. The error can occur when the usually static IP address of the computer is changing: the software compares the saved key with IP address on start and then causes this error. The fix creates a permanent license key that does not compare with the IP address.
Please use the following approach to fix the “no more valid license” on your computers.
> In VET-ECG software open the settings/licenses tab
> delete the current database license
> Add a new database license and copy/paste this permanent key: 2ZGB5-EDMTB-91CS7-RXH0E-95IIY and save
Recorder does not beep when lead cable inserted
Battery is empty. Please charge for 1-2 min on power outlet to be ready for a few ECGs, then charge to full
VET-ECG “failed to connect to socket” error
Bluetooth error from your tablet or computer. Bluetooth had not finished sending, saving the previous recording before it could start a new ECG recording. Fix: Please wait 3 sec before starting a new ECG recording after finishing the previous one.
VET-ECG transmitter makes “ticking”sound
Battery is empty. Please charge for 1-2 min on power outlet to be ready for a few ECGs, then charge to full
Fixing ECG Lead-I roller coaster or wavering baseline problem
The problem is caused by the front paws of the pet that make contact to each other redirecting the the ECG vectors. Separate the paws from each other, a rolled up towel or pillow between the paws will fix this problem.
How to charge VET-ECG or charge does not last
Charge only using the provided USB cable and power adapter provided. VET-ECG will not charge correctly if only connected to an unpowered computer USB port. Please only use the provided power adapter that has the correct Voltage/Amperage. It will take 1-2min to charge for a few short ECGs. The green LED light comes on with 80% charge, a 100% charge will take up to 2.5hrs.
Recorded resting ECG has intermittent artifacts and aberrations
If the ECG recording shows short bursts of artifacts but looks otherwise high- quality then please check if the lead cable is worn out and wobbling the cable causes the artifacts to appear. Is the transmitter/recorder unit moving around (e.g. dangling from the animal or being twisted while recording causing stress on the connector? (We have sticky pads to temporarily attach the recorder to the e.g. horse to address this problem with large animals)
Atomic Performance Failure Error
Bluetooth on your computer is not turned on when the recording started. On Laptops, please go to device manager and select your Bluetooth radio (e.g Intel..) and right click select properties > Power management > disable “Let Microsoft turn off Bluetooth to save power”.
If you use an external Bluetooth adapter or the problem occurs on a desktop computer more than once, please contact us for assistance.
Report only prints 10 secs
In Settings > Print settings> change to print entire recording
How to export or upload ECG recording to share with colleagues
If your colleague has no access to our software, please print and email as pdf. If your colleague has the VMX00 software (free download) please select recording(s) in database and export as .BE file (SCP is for 10sec in telemedince only) and email. Your colleague can select import .BE file to get a copy from you.
Alternatively, get a server account from us to sync recordings with the web server and automatically share with colleagues or back up your database on other computers.
Atomic Performing Failed: could not prepare statement
The problem is caused by the location of the database. Here is a quick fix to allow you recording ECGs but please contact us to ensure that your database is in order.
Create a new folder for the database, somewhere outside the current database folder on the hard drive ., e.g…VMX00 Database)
Start VMX00 or VET-ECG new
In VET-ECG or VMX00 open settings and select Database tab. Make/select the newly created database folder as the folder for the database and confirm. Close software again.
Start VMX00/ VET-ECG again. A new database license is being created and software will function without problems.
Windows 7 no longer supported
Windows 7 is due to reach End Of Life (EOL) on 14 January 2020, but a large number of the world’s computers, most in corporate environments, are still running the nine-year-old system. Microsoft ended mainstream support for Windows 7 in January 2015, with extended support running till 14 January 2020.
Due to increased height of security risks, Dextronix will no longer install their software on client computers with Windows 7 but requiring upgrades to Windows 10 instead due to safety concerns. Dextronix may also refuse to provide online tech support for customers using Windows 7 on a case by case level due to the longer patched Windows 7 operating system. The Teamviewer software used by us to provide tech support analyzes and warns our team prior establishing a connection if a customer computer is deemed unsafe to connect. In those cases, we can only provide over the phone assistance but not log on.
Can I use cloud services to backup my database
We highly recommend to keep your local VMX00 patient database stored in the original drive and path. Please ask us to create a web account for our own server for you to sync and backup the data. This will ensure that commercial products such as Dropbox, Box, OneDrive, iCloud, etc.. will not corrupt your database during sync when the system is in use as it happened before with some clients.
What is the PIN when connecting to Computer Bluetooth?
Please enter 0000
What is the PIN when reconnecting to Android App Patient Privacy
1111
What is “no more valid license” error?
The software originally creates a license key for the database during first time installation. This key includes info from the computer IP address. The error can occur when the usually static IP address of the computer is changing: the software compares the saved key with IP address on start and then causes this error. The fix creates a permanent license key that does not compare with the IP address.
Please use the following approach to fix the “no more valid license” on your computers.
> In VET-ECG software open the settings/licenses tab
> delete the current database license
> Add a new database license and copy/paste this permanent key: 2ZGB5-EDMTB-91CS7-RXH0E-95IIY and save
Recorder does not beep when lead cable inserted
Battery is empty. Please charge for 1-2 min on power outlet to be ready for a few ECGs, then charge to full
VET-ECG “failed to connect to socket” error
Bluetooth error from your tablet or computer. Bluetooth had not finished sending, saving the previous recording before it could start a new ECG recording. Fix: Please wait 3 sec before starting a new ECG recording after finishing the previous one.
VET-ECG transmitter makes “ticking”sound
Battery is empty. Please charge for 1-2 min on power outlet to be ready for a few ECGs, then charge to full
Fixing ECG Lead-I roller coaster or wavering baseline problem
The problem is caused by the front paws of the pet that make contact to each other redirecting the the ECG vectors. Separate the paws from each other, a rolled up towel or pillow between the paws will fix this problem.
How to charge VET-ECG or charge does not last
Charge only using the provided USB cable and power adapter provided. VET-ECG will not charge correctly if only connected to an unpowered computer USB port. Please only use the provided power adapter that has the correct Voltage/Amperage. It will take 1-2min to charge for a few short ECGs. The green LED light comes on with 80% charge, a 100% charge will take up to 2.5hrs.
Recorded resting ECG has intermittent artifacts and aberrations
If the ECG recording shows short bursts of artifacts but looks otherwise high- quality then please check if the lead cable is worn out and wobbling the cable causes the artifacts to appear. Is the transmitter/recorder unit moving around (e.g. dangling from the animal or being twisted while recording causing stress on the connector? (We have sticky pads to temporarily attach the recorder to the e.g. horse to address this problem with large animals)
Atomic Performance Failure Error
Bluetooth on your computer is not turned on when the recording started. On Laptops, please go to device manager and select your Bluetooth radio (e.g Intel..) and right click select properties > Power management > disable “Let Microsoft turn off Bluetooth to save power”.
If you use an external Bluetooth adapter or the problem occurs on a desktop computer more than once, please contact us for assistance.
Report only prints 10 secs
In Settings > Print settings> change to print entire recording
How to export or upload ECG recording to share with colleagues
If your colleague has no access to our software, please print and email as pdf. If your colleague has the VMX00 software (free download) please select recording(s) in database and export as .BE file (SCP is for 10sec in telemedince only) and email. Your colleague can select import .BE file to get a copy from you.
Alternatively, get a server account from us to sync recordings with the web server and automatically share with colleagues or back up your database on other computers.
Atomic Performing Failed: could not prepare statement
The problem is caused by the location of the database. Here is a quick fix to allow you recording ECGs but please contact us to ensure that your database is in order.
Create a new folder for the database, somewhere outside the current database folder on the hard drive ., e.g…VMX00 Database)
Start VMX00 or VET-ECG new
In VET-ECG or VMX00 open settings and select Database tab. Make/select the newly created database folder as the folder for the database and confirm. Close software again.
Start VMX00/ VET-ECG again. A new database license is being created and software will function without problems.
Windows 7 no longer supported
Windows 7 is due to reach End Of Life (EOL) on 14 January 2020, but a large number of the world’s computers, most in corporate environments, are still running the nine-year-old system. Microsoft ended mainstream support for Windows 7 in January 2015, with extended support running till 14 January 2020.
Due to increased height of security risks, Dextronix will no longer install their software on client computers with Windows 7 but requiring upgrades to Windows 10 instead due to safety concerns. Dextronix may also refuse to provide online tech support for customers using Windows 7 on a case by case level due to the longer patched Windows 7 operating system. The Teamviewer software used by us to provide tech support analyzes and warns our team prior establishing a connection if a customer computer is deemed unsafe to connect. In those cases, we can only provide over the phone assistance but not log on.
Can I use cloud services to backup my database
We highly recommend to keep your local VMX00 patient database stored in the original drive and path. Please ask us to create a web account for our own server for you to sync and backup the data. This will ensure that commercial products such as Dropbox, Box, OneDrive, iCloud, etc.. will not corrupt your database during sync when the system is in use as it happened before with some clients.
What is the PIN when connecting to Computer Bluetooth?
Please enter 0000
What is the PIN when reconnecting to Android App Patient Privacy
1111
What is “no more valid license” error?
The software originally creates a license key for the database during first time installation. This key includes info from the computer IP address. The error can occur when the usually static IP address of the computer is changing: the software compares the saved key with IP address on start and then causes this error. The fix creates a permanent license key that does not compare with the IP address.
Please use the following approach to fix the “no more valid license” on your computers.
> In VET-ECG software open the settings/licenses tab
> delete the current database license
> Add a new database license and copy/paste this permanent key: 2ZGB5-EDMTB-91CS7-RXH0E-95IIY and save
Recorder does not beep when lead cable inserted
Battery is empty. Please charge for 1-2 min on power outlet to be ready for a few ECGs, then charge to full
VET-ECG “failed to connect to socket” error
Bluetooth error from your tablet or computer. Bluetooth had not finished sending, saving the previous recording before it could start a new ECG recording. Fix: Please wait 3 sec before starting a new ECG recording after finishing the previous one.
VET-ECG transmitter makes “ticking”sound
Battery is empty. Please charge for 1-2 min on power outlet to be ready for a few ECGs, then charge to full
Fixing ECG Lead-I roller coaster or wavering baseline problem
The problem is caused by the front paws of the pet that make contact to each other redirecting the the ECG vectors. Separate the paws from each other, a rolled up towel or pillow between the paws will fix this problem.
How to charge VET-ECG or charge does not last
Charge only using the provided USB cable and power adapter provided. VET-ECG will not charge correctly if only connected to an unpowered computer USB port. Please only use the provided power adapter that has the correct Voltage/Amperage. It will take 1-2min to charge for a few short ECGs. The green LED light comes on with 80% charge, a 100% charge will take up to 2.5hrs.
Recorded resting ECG has intermittent artifacts and aberrations
If the ECG recording shows short bursts of artifacts but looks otherwise high- quality then please check if the lead cable is worn out and wobbling the cable causes the artifacts to appear. Is the transmitter/recorder unit moving around (e.g. dangling from the animal or being twisted while recording causing stress on the connector? (We have sticky pads to temporarily attach the recorder to the e.g. horse to address this problem with large animals)
Atomic Performance Failure Error
Bluetooth on your computer is not turned on when the recording started. On Laptops, please go to device manager and select your Bluetooth radio (e.g Intel..) and right click select properties > Power management > disable “Let Microsoft turn off Bluetooth to save power”.
If you use an external Bluetooth adapter or the problem occurs on a desktop computer more than once, please contact us for assistance.
Report only prints 10 secs
In Settings > Print settings> change to print entire recording
How to export or upload ECG recording to share with colleagues
If your colleague has no access to our software, please print and email as pdf. If your colleague has the VMX00 software (free download) please select recording(s) in database and export as .BE file (SCP is for 10sec in telemedince only) and email. Your colleague can select import .BE file to get a copy from you.
Alternatively, get a server account from us to sync recordings with the web server and automatically share with colleagues or back up your database on other computers.
Atomic Performing Failed: could not prepare statement
The problem is caused by the location of the database. Here is a quick fix to allow you recording ECGs but please contact us to ensure that your database is in order.
Create a new folder for the database, somewhere outside the current database folder on the hard drive ., e.g…VMX00 Database)
Start VMX00 or VET-ECG new
In VET-ECG or VMX00 open settings and select Database tab. Make/select the newly created database folder as the folder for the database and confirm. Close software again.
Start VMX00/ VET-ECG again. A new database license is being created and software will function without problems.
Windows 7 no longer supported
Windows 7 is due to reach End Of Life (EOL) on 14 January 2020, but a large number of the world’s computers, most in corporate environments, are still running the nine-year-old system. Microsoft ended mainstream support for Windows 7 in January 2015, with extended support running till 14 January 2020.
Due to increased height of security risks, Dextronix will no longer install their software on client computers with Windows 7 but requiring upgrades to Windows 10 instead due to safety concerns. Dextronix may also refuse to provide online tech support for customers using Windows 7 on a case by case level due to the longer patched Windows 7 operating system. The Teamviewer software used by us to provide tech support analyzes and warns our team prior establishing a connection if a customer computer is deemed unsafe to connect. In those cases, we can only provide over the phone assistance but not log on.
Can I use cloud services to backup my database
We highly recommend to keep your local VMX00 patient database stored in the original drive and path. Please ask us to create a web account for our own server for you to sync and backup the data. This will ensure that commercial products such as Dropbox, Box, OneDrive, iCloud, etc.. will not corrupt your database during sync when the system is in use as it happened before with some clients.
Help with DexSmart, VET-Scout
